How can we help?
Everything you need to know about sending, receiving, and staying safe on Candidfy.
How Candidfy works
What is Candidfy?+
How does the AI rewrite work?+
What is a PIN?+
Why a PIN instead of a link?+
What is a persona name?+
Can the recipient reply?+
Privacy & anonymity
Can the recipient find out who sent the message?+
Can Candidfy see my message?+
Is Candidfy end-to-end encrypted?+
What data does Candidfy store about me?+
I do not want to receive messages on Candidfy. What can I do?+
Safety
What stops people from sending harmful messages?+
What if I receive a message that feels harmful?+
Can someone send me multiple messages?+
What if I am in crisis or receiving threatening messages?+
Sending messages
How do I send a message?+
What relationship types and tones can I choose?+
Can I edit the rewrite before sending?+
What happens if my message is blocked?+
Account & billing
Is Candidfy free?+
How do I delete my account?+
Do you offer refunds?+
Still have a question? support@candid.app — we respond within 24 hours.